Media Temple feedback: 2/10 stars for grid server hosting.
I’ve been using the grid server for a while now, if some one asked me ‘whats a good site to park my static html websites’, i’d say media temple. However if they needed to park anything that requires server side processing like wordpress for example, I’d have to tell them to go elsewhere.
The small dribble of processing power allocated for gridserver at media temple tasks is a freakin insult…. and ‘shared’ is no excuse. Look at hosting companies like hostgator, and simplehelix for example. Their shared accounts hold many websites, and run server side frameworks just fine.
Picture some one shopping around for a reliable host to build their own indepentend wordpress site for the first time. They pay media temple the slightly more expensive hosting cost because the presentation is amazing, and they continue to be dazzled by the control panel features. They single click install their wordpress site, run into the kitchen grab they cup of coffee sit down and get ready to go and……… they wait………………..they get into the admin panel and blaze their credentials in……….and wait…….
Do you get the point? Do you hear me? I’m the voice of a lot of annoyed customers. This isn’t something i’d normally post but i care because i really like media temple, but some one over there need to get the message to Alex Capehart that the grid server processing power is WEAK.
Everything else I really like about media temple’s shared server setup, but the speed thing kills it.
(mt) Travis 10:14 am on May 5, 2010 Permalink
Hey Nathan,
Thanks so much for the honest appraisal. I completely hear you out. First, I wanted to let you know that I’m gonna forward this on to Alex and have him contact you. Second, I want to assure you that, while it may seem like nothing is being done to fix things on the (gs) Grid-Service, we have set many things in motion to improve the service. From improved monitoring to better infrastructure and hardware, over time the (gs) is going to start improving. I know what you’re gonna say, after 3 years, shouldn’t we have figured things out? Answer: definitely. However, I think that we vastly underestimated the complexity of the technology demands of our customers. This has lead to a lot of growing pains and…as you point out… major speed issues. We love that you’re engaging us because you want us to improve. That’s not lost on me and I hope that you share you issues and points with us more. Please check out our Get Satisfaction page at feedback.mediatemple.net
Thanks again for your input!